Terms, Conditions, and Physical Restrictions
- Participants under 18 must have a parent or legal guardian present, with valid state-issued ID to sign the Release of Liability, or fill out the form prior to the minor arriving and MUST attach a copy of the parent's valid state-issued ID and send those forms along with the minor.
- Customers are responsible for understanding all terms and conditions
- All participants 18 and over must sign our Release of Liability.
- All flights are prepaid reservations and they are final and non-refundable.
- After making a reservation you can make changes to the date and time as long as it is 48 hours prior to the actual reservation. If there isn't 48 hour notice you will be subject to a $20 rebooking fee. (Add-ons and flight upgrades can be done at any time as long as there is space to accomodate that person or package.)
- Arrive no later than 45 minutes before your flight time. Late arrivals or missed appointments cannot be refunded.
- For your safety and for that of our instructors, all participants under 6 feet tall must weigh less than 230 pounds. Those over 6 feet tall must weigh less than 250 pounds.
- Those with previous neck, back, heart, injuries or shoulder dislocations are not allowed to fly. If you are pregnant you are also not allowed to fly. Consult your doctor if you have any concerns prior to making your purchase.
- DVD recordings which include all flyers in your session are available for purchase. Unfortunately compatibility with all players cannot be guaranteed, and DVD’s are non-refundable. iFly only stores flight sessions from the last 30 days.
- iFly is not responsible for any lost or stolen items.
If you still wish to make reservations after viewing these terms, conditions, and physical restrictions click here.
For further detail on our Terms and Conditions, proceed to the text below.
 Contents of This Web Site
The content of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States, the State of Texas, and the State of California. Statement of Risk
All flyers must complete the Statement of Risk, a legal contract between the flyer and iFly SF Bay. This contract ensures all flyers understand the nature of the sport of body flight, and the risks involved. All information retained on the Statement of Risk is used for this purpose alone and will not be supplied to any other party for any other purpose, except where authorized by the customer.
As a legal contract, it must be completed accurately by the flyer or parent/guardian as applicable. A valid, state-issued ID is required, and it will be necessary for us to record the document number for our records. Customers who are concerned about supplying such information for any reason should discuss this with iFly SF Bay prior to making any purchase or reservation. Refusal to complete the Statement of Risk will result in the inability to participate and forfeiture of any flight purchases, which are non-refundable.
Flyers must bring appropriate identification in order to validate their Statement of Risk. Parents of children under 18 must provide identification to validate their right to execute the contract on behalf of the child flyer. Reservations
Your reservation is your flight time. In order to fly, the customer is responsible to report in time to complete necessary paperwork and must be:
- In appropriate physical condition
- Unimpaired
- In appropriate clothing, including properly fitting lace-up athletic shoes and clothing that can fit below a jump suit
- With appropriate state identification or passport
- Must complete a Statement of Risk
Please arrive 45 Minutes prior to your flight time. Our schedule rarely permits the rebooking of missed appointments.
Cancellations require 48 hours notice. Such reservations may only be rescheduled under the same terms as the original reservation’s pricing and applicable restrictions. As a courtesy, iFly SF Bay may elect to reschedule such cancellations, but shall do so at its sole discretion and may require the payment of an administrative fee.
Customers with repeated cancellations or no-shows may lose flight privileges.
iFly SF Bay cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFly SF Bay, nor for expenses related to scheduled reservations. Unexpected Maintenance
Our best effort is made to ensure all reservations can be honored. iFly SF Bay is a mechanical device which may occasionally require unexpected maintenance. Reservations cancelled by iFly SF Bay may be refunded or rescheduled based on availability and customer preference. Rescheduling of Tunnel Time cancelled by IFly SF Bay may or may not be available at the rates and/or schedules which are compatible with the customer’s schedule. iFly SF Bay will make every effort to reschedule under the same terms wherever possible. Personal Items and Use of Lockers
Safety of customers, instructors, and the equipment will require all personal items be removed prior to your flights, including any and all jewelry, bags, wallets, coins, papers, tissues; in short, nothing can remain on the flyer’s person except shoes, clothing, and the supplied flight gear.
For the convenience of our customers, iFly SF Bay provides lockers in which personal items can be stored. iFly SF Bay will not be responsible for the loss or theft of any items on the premises, including from the lockers. We encourage our customers to leave all items of value at home or with a trusted spectator during flight sessions. Flight Time vs. Tunnel Time
Introductory packages for First Time and Repeat Flyers are measured in Flight Time. The customer will have the opportunity to fly for the amount of time indicated for the particular activity purchased. Time consumed entering and exiting the Flight Chamber from the Staging Area counts as Flight Time.
Block Time, Pro Flyer, and Skydiver time are called Tunnel Time. Tunnel time begins when the doors close and ends when the doors open. System start-up, shut-down, and flyer transition time will reduce the amount of useable flight time. Use and sharing of Tunnel Time is the responsibility of the purchaser and/or flyers. iFly SF Bay and its instructors and coaches will make every effort to maximize the useable Flight Time but is not responsible for any unusable time.
Any disputes regarding the amount of Tunnel Time delivered must be made in writing, and iFly SF Bay will make every effort to review complaints using the video recording system. In the event that the complaint is determined to be valid, iFly will compensate the purchasers/and or flyers by with additional Tunnel Time and/or a partial refund at its sole discretion. In the event the complaint is invalid, the complainant will be responsible for an administrative review fee. A complaint is considered valid if Tunnel Time delivered is more than five seconds less than the Tunnel Time purchased, according to the video recording. Accuracy of Pricing and Online Bookings
We do our best to provide accurate pricing information in our advertisements, web site, quotes, and online booking system. All sales are subject to current pricing and review by management. Sales made at incorrect prices, whether fault of the customer, representative of iFly, or computer system error, will not be honored. Credit on Account
Unless otherwise specified, all Credit on Account (including Gift Certificates, Gift Card, Flight Cards, Flight Passes, etc.) is subject to maintenance fee of 25% of the purchase price of the item (or stated value of the item, whichever is higher), to be deducted from the value of the item each 180 days, beginning with the date of purchase. In the event the item was purchased before opening for business, the maintenance schedule shall not begin until opening day.
Voided credits, due to loss in the mail, cancelled sale, or incomplete payment have no value and will not be honored under any circumstances. Charge-backs, stopped checks, or any other invalid or incomplete payment will result in the voiding of the corresponding purchase(s). Customer Responsibilities
It is the customer's reponsibility to retain all information related to Credit on Account (including Gift Certificates, Gift Cards, Flight Passes, Flight Cards) and/or the associated serial numbers as applicable. Please treat these items as if they were cash. Lost items and/or serial numbers cannot be replaced or redeemed.
Customer is responsible for the use of their personal information with regards to setting, changing, or cancelling reservations. Customer is advised to safeguard any computer login information, passwords, gift certificates, gift certificate codes, or any other identifier that is linked to their customer account and/or reservations. Use of any of the information the book, change, or cancel any reservations by the customer or any other person, is the responsibility of the customer. Shipping Policy
All shipped orders will be sent via the United States Postal Service First Class Mail unless otherwise stated or selected during the order process. iFly SF Bay cannot be resonsible for undelivered or delayed mail. DVD Compatibility
iFly SF Bay offers DVD recordings of your Flight Experience. There are many varieties of DVD media and DVD playback equipment. We will make every effort to produce a quality product that will be compatible with most playback devices, however, we cannot guarantee compatibility with every customer's equipment. If you have problems playing your DVD, please bring it to our location so that we may determine whether the DVD is defective. If you return soon after your flight, it is possible that we may be able to replace your DVD. Management will only be able to offer refunds at its sole discretion, and only when the DVD is physically undamaged and does not play on its own equipment. Contact Us!
Please contact us at service@iflysfbay.com or (510) 489-4359 if you have any questions, comments, or concerns.
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